Frequently Asked Questions
If you have additional questions, simply fill out the form below, and we will get back with you as soon as possible!
How will I benefit from your services?
Strategic design and marketing are industries that take years of experience to perfect. We pride ourselves on making your project as stress-free as possible and lifting the veil of this mysterious industry so you can fully understand every aspect of our strategy.
At Pen & Promise, we are proficient with our strategy, efficient with our time, and strive to be a creative resource for your business. Whether you need help answering questions, want to creating a new brand, or are building a new website, we’ll craft a brand that works for you. We desire to partner with you to teach you strategies to own your brand moving forward and build ongoing customer relationships.
How do we get started?
Schedule a call so we can talk through your goals and style, then we will send you a detailed proposal outlining the project costs and objectives. Once the proposal is approved, we will send you the Brand Discovery Questionnaire, Design Agreement, and invoice for the initial deposit (50% of the project total). Once the Brand Discovery Questionnaire is complete, Agreement is signed, and first invoice is paid we will create a detailed project timeline and get started!
How far in advance do I need to tell you about my project?
Two weeks notice is ideal to start a new project. We want to ensure you get the time and attention your project deserves.
What is the typical turnaround time for projects?
After you sign the Design Agreement, we will put together a timeline that includes all design projects in your proposal. If there are more urgent tasks, we will prioritize them at the start of the timeline. We will span deadlines and review dates over desired time period so we are working at the most efficient pace possible.
Do you work alone or with a team?
We have a team of brilliant creative professionals around the United States who make up our creative team and each creative mind is strategically picked to match your desired style. However, if a project is outside of our reach and requires a specialty, such as digital marketing, media placements, photography, or video production, I have a network of creative businesses located around the United States I will hire to complete the task.
I already have a brand. Can you still help me?
Pen & Promise is here to support you at any point in your branding journey. Some of our favorite clients have established businesses. We love the opportunity to give brands a “facelift” and build a design style that complements your brand.
I’m on a tight budget. How flexible are your rates?
We design each estimate based on our hourly rate, so you will always know how much dedicated time your project will take. So if you’re on a tighter budget, we will reduce the amount of time by limiting the design options or amount of revisions. There’s always a way to work inside of your budget!
How much money do you require up front?
For most projects we require 50% of the project total up front. You will receive your first invoice after the proposal is signed, but we are more than happy to break the payments down into smaller installments if that works better for you.
Do you offer design templates or tutorials?
Yes, we do offer design templates and tutorials! We know business owners are now more hands-on than ever before, so at Pen & Promise we create templates and tutorials so you know how to update every piece of your collateral and website as-needed. We definitely want to “teach you to fish” so that you have all the knowledge you need to own your brand.
We can create Adobe InDesign, Illustrator, Photoshop, and Canva templates, as well as Wordpress, Squarespace, and Shopify video tutorials.
Do you charge a rush fee?
We do not charge a rush fee for any project, but our team runs on a tight schedule so may not be able to fulfill your request if we have less than 48 hours notice. We fully believe in the power of recharging creativity away from the office, so do not typically check emails on the weekend. The more notice we have, the better we can serve you!
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Love your brand as much as you love your cause.
Are you embarrassed to share your logo or website with friends, family, or potential donors? Do you feel like your brand doesn’t represent the great work that you do? Do you feel unsure of how to even begin building a consistent brand? At Pen & Promise Design Studio, we understand how frustrating it can be to see your brand’s potential yet feel stuck with inconsistent design, which is why we work with organizations of all sizes to create compelling brands that are easy to communicate and strategically designed to increase impact. Stop being embarrassed by your brand and instead get the help you need to confidently promote your organization.